Subjects

Sign up
My account
Cart
Delivery
Reward program

FAQ

Sign up

My account

  • Make sure you enter your username first, then your password. If you still can’t log in, please contact your account manager

  • If your account is blocked, it is usually because of an outstanding invoice. Log in your account and go to Pending Payments to make a payment. If you are up to date with payments, contact your account manager

Buying

  • If you don’t reach the minimum spend, a transport fee is added on your invoice. Contact your account manager to find out what the fee is in your currency.

  • Use your promotion code in the promotion code box at check out. The promotion code amount won’t come off the order confirmation you are emailed when you’re done with shopping- but it will show on your final invoice.

  • Yes. To search products from certified growers. Find the category “Specials” in the sidebar on the left of the webshop and click the filter “Certified”.

  • We have pre-order lists available to order from during most of the year! Ask your account manager for more information.

  • Sometimes it is possible to ship to another country for a wedding for example, but whether we can accommodate it depends on a number factors. Please contact your account manager to investigate the possibilities.

Cart

  • Products are automatically confirmed for your selected departure date after 15 minutes of them being placed in the basket. You have 15 minutes after adding an item to change your mind and remove from your shopping cart.

  • Yes! If you are ordering for different events on the same departure date, you can make an order reference for each one. Your invoice will be itemized per order reference. Go to “Order references” in your account and click the +. Then make a reference for each event - eg “Wedding Sarah” “Wedding Lucy”. When you open a product in the webshop, select the order reference in the tab with the arrow

Delivery

  • It depends where you are located. Contact your account manager to find out how long it takes for your order to be delivered after it departs from the Netherlands.

  • The time your flowers arrive may vary, depending on the volume of deliveries we have on a particular day, and the transportation to your country. Contact your account manager for more specific information about a delivery.

  • Yes. Let your account manager know the spot where your flower boxes can be delivered. Somewhere safe and undercover/inside is best to protect the flowers from the elements!

  • Depending on where you are based, your flowers may be delivered by one of our own Hoek drivers, or may be delivered via an external transport company who we have close links with.

Reward program

  • After you have completed an order with Hoek, you can become a member of Hoek Exclusive. Go to hoekexclusive.com, click “Sign up” and use your Hoek flowers client number, plus the email address associated with your flower buying account, to open your Hoek Exclusive account.

  • No, it’s not possible to use your points to buy flowers- but you have access to the Hoek Exclusive shop where you can buy all kinds of goodies either for your shop or yourself!