Delivery
We understand that sometimes you may encounter difficulties or have questions while using our platform, we're here to assist you every step of the way.
What are my departure days?
Log in to your account to see your departure days, or contact your account manager or Hoek support!
Can I track my order?
If your delivery hasn't arrived by 8am, you'll receive an email with a link to see the live ETA of your order (Currently only in England and Wales) Otherwise please contact hoek support or your account manager.
Who is delivering my flowers?
Depending on where you are based, your flowers will be delivered by one of our own Hoek drivers, or may be delivered via an external transport affiliate.
How do I request a credit?
You can request a credit through the Hoek flowers app. You have 48 hours after receiving the delivery to submit credits requests. It’s important to upload a photo of all the items you request a credit for. If you request a credit for five stems, please include a photo of all five stems.
How do I change my address?
Contact your acccount manager or hoek support to change your address. Please do this before placing an order!
A product has been damaged
Please request a credit on the Hoek Flowers app within 48 hours of receiving of the delivery.
Can I return an item?
To view your purchases click on the Shopping Cart Icon. There you'll see your purchases of the last three days.
How do I change my address?
Contact your acccount manager or hoek support to change your address. Please do this before placing an order!
What time wil my flowers arrive?
The arrival time of your flowers can vary depending on a number of factors. Contact Support or your account manager for more specific information about a delivery.
Can I ship my order to another country?
Whether we can ship to another country (for a destination wedding for example) depends on a number factors. Contact your account manager to investigate the possibilities.
There is a damaged item I received
If you receive an item that is damaged or not in good condition, request a credit by uploading photos of the item to the Hoek Flowers app within 48 hours of receiving of the delivery.
How long does it take for my orders to arrive?
It depends where you are located. Contact Support or your account manager to find out how long it takes for your order to arrive after it departs from the Netherlands.
